It is part of our company philosophy to provide our customers with the best possible service throughout the machine life time cycle – from the very first project inquiry to modernization of the machine after decades of operational use.
Our experienced sales staff and our application engineers provide you with professional advice and develop a tailor-made machining strategy which is perfectly adapted to your individual requirements. We offer on-the-job training on the machine for your maintenance personnel (mechanical/electrical), operators and programmers, to take place either at our location during pre-acceptance or at your facility. This guarantees a smooth integration and operation of the machines in your facility and reduces the run-in period to a minimum. We recommend our customers to consider customized service contracts which include routine maintenance at regular intervals along with emergency service to avoid and minimize machine downtimes. With these service contracts we guarantee availability 24/7.
We have set up a worldwide sales and service network. Our service departments in Germany, China, India and the United States will assist you with the on time supply of spare parts and machine components, with maintenance at regular intervals, simple to complex repair works, as well as, with complete installations of new machines.